Pay people what they're worth, not what you can get away with. What you lose in expense you gain back several-fold in performance. Take the time to share your experiences and insights. Labels like mentor and coach are overused. Let's be specific here. Employees learn from those generous enough to share their experiences and insights. They don't need a best friend or a shoulder to cry on. Tell it to employees straight, even when it's bad news. To me, the single most important thing any boss can do is to man up and tell it to people straight. No BS, no sugarcoating, especially when it's bad news or corrective feedback. Manage up ... effectively. Good bosses keep management off employee's backs. Most people don't get this, but the most important aspect of that is giving management what they need to do their jobs. That's what keeps management away. Take the heat and share the praise. It takes courage to take the heat and humility to share the praise. That comes naturally to great bosses; the rest of us have to pick it up as we go. Delegate responsibility, not tasks. Every boss delegates, but the crappy ones think that means dumping tasks they hate on workers, i.e. s**t rolls downhill. Good bosses delegate responsibility and hold people accountable. That's fulfilling and fosters professional growth. Encourage employees to hone their natural abilities and challenge them to overcome their issues. That's called getting people to perform at their best. Build team spirit. As we learned before, great groups outperform great individuals. And great leaders build great teams. Treat employees the way they deserve to be treated. You always hear people say they deserve respect and to be treated as equals. Well, some may not want to hear this, but a) respect must be earned, and b) most workers are not their boss's equals. Inspire your people. All the above motivate people, but few bosses have the ability to truly inspire their employees. How? By sharing their passion for the business. By knowing just what to say and do at just the right time to take the edge off or turn a tough situation around. Genuine anecdotes help a lot. So does a good sense of humor.
12 November 2011
10 Things That Good Bosses Do - CBS News