Diffuse an argument by asking what the other person wants from it

http://www.lifehacker.co.uk/2017/08/14/diffuse-an-argument-by-asking-what-the-other-person-wants-from-it

Practicing compassion — not only decreases anxiety, but it also increases an overall state of calm

http://www.lifehacker.co.uk/2017/08/04/use-these-mental-tricks-to-prepare-for-dealing-with-unpleasant-people

Refactorman

http://devhumor.com/media/monkeyuser-refactor-man