"Nonviolent Communication" by Marshall Rosenberg is a communication framework that fosters empathy, understanding, and peaceful resolution in conflicts. It can be summarised with the following key concepts:
- Language of Life: NVC emphasizes using language that connects rather than separates. It focuses on expressing needs and feelings honestly while also empathically understanding the needs of others.
- Four Components: NVC communication involves four key components:
- Observations: Stating facts without judgment or evaluation.
- Feelings: Identifying and expressing your genuine feelings related to the situation.
- Needs: Recognizing the underlying needs that give rise to your feelings.
- Requests: Making clear and specific requests to address your needs.
- Empathy: NVC emphasizes the importance of truly listening to and understanding the other person's perspective, including their observations, feelings, and needs.
- Compassion: NVC promotes a compassionate approach to communication, recognizing that everyone is doing the best they can with the resources they have.